Frequently Asked Questions

Order

Ordering is simple! Once you have added your desired items to your shopping cart, click the “Checkout” button and follow the prompts to complete your purchase.

If your package is still to be shipped, please contact us, we may be able to change the address. Unfortunately, in any other cases delivery addresses cannot be changed. If a package cannot be delivered due to an incorrect address, it will be returned to our warehouse, and we will contact you.

Shipping costs are calculated automatically at checkout. Rates are based on your location and the delivery method you choose, provided directly by our shipping partners.

An order confirmation email is automatically sent after every purchase. If you don’t see it, please check your spam/junk folder or ensure your inbox isn’t full. If you still need us to resend it, please reach out via our Contact Form, and we will gladly assist you.

Yes, we keep the vast majority of our products in stock. In rare cases where an item is temporarily unavailable, delivery may take slightly longer while we await a shipment from our supplier.

You can reach us in two ways:

Shipping & Delivery

Standard orders are typically delivered within 2 to 5 business days.

Exceptions: Certain special offers may have an extended delivery time of 6 to 14 business days. If your order contains multiple items with different delivery windows, the entire order will ship together based on the item with the longest delivery time.

If your shipment is taking longer than expected, please contact us via email or WhatsApp.

We ship the majority of our packages via DHL and GLS. As soon as your order ships, you will receive a tracking link and code via email.

If you are not home at the time of delivery, the courier will attempt redelivery the following day or, where possible, leave the package with a neighbor.

Return & Refund

You have the right to withdraw from your purchase contract within 14 days of receiving your order, no questions asked.

To start a return:

  1. Fill out and submit our Returns & Exchanges Form.

  2. Wait for our team to reply with authorization.

  3. Package your items and drop them off at any courier service of your choice.

Note: Customers are responsible for return shipping costs

We do not offer direct exchanges. If you would like a different item, size, or color, please return your original item for a refund and place a new order directly through our website.

We are so sorry for the mix-up! Please contact us immediately through our Contact Form. Make sure to include your order number and details about the incorrect item so we can resolve this for you as quickly as possible.

If an item arrives defective or damaged, we will fix it right away. Please reach out to us via our Contact Form with your order number and email address, and we will guide you through the next steps.

  • Arrival Confirmation: As soon as your return package arrives at our warehouse, you will receive an automatic email notification.

  • Processing: We will inspect and process your return within a few business days.

  • Refund: Once approved, your refund will be issued back to your original payment method within 48 hours.

Pro-Tip: Because you are responsible for choosing your own return courier, we highly recommend using a registered or insured shipping service to ensure your package arrives safely back to us.